Contact Us

New! Weekend Customer Service
Members can now call our Customer Service Department on Saturdays and Sundays, 8:00 a.m. to 12:00 p.m.

Blue Cross is located in downtown Providence, and it’s our pleasure to provide local service by phone or in person. You can visit us at our walk-in service center in Providence or store locations in Warwick and Bristol. To find the contact information that’s right for your situation, please choose the statement below that best describes you.

I'm looking for insurance

For individual/family plans
1-855-690-2583 "my0blue"

Monday - Friday, from 8:00 a.m. - 5:00 p.m.

For Medicare
401-351-BLUE (2583)

Monday – Friday, 8:00 a.m. - 8:00 p.m.

For employers

800-637-3718 x6193

Monday – Friday, 8:00 a.m. - 4:30 p.m.

(Telecommunications Device for the Deaf):
Monday - Friday, 8:00 a.m. - 8:00 p.m.

I have Blue Cross RI insurance for myself and/or my family

First, choose your plan:
Don't know which plan you have? 
If you have questions or need information, we’re here to help: 

On the phone:  (401) 459-5000 or, from outside Rhode Island, 1-800-639-2227
Monday through Friday, 8:00 a.m. to 8:00 p.m. 

On the Web: Use our secure messaging feature to send us a message 24 hours a day, seven days a week. You’ll receive a reply within one business day. Send a secure message.

TTY/TDD (Telecommunications Device for the Deaf): 711

I'm an employer

Contact your Account Executive to request a PIN for access to online services, to learn more about electronic enrollment, or if you have any other questions.

For technical assistance, call (401) 751-1673 or 1-855-721-4211, Monday through Friday, 8:00 a.m. to 6:00 p.m.

I'm a broker

Call Broker Relations              

(401) 459-5545

I'm a physician or other healthcare provider

Call the Physician and Provider Service Center

(401) 274-4848 or 1-800-230-9050

I'm a supplier or vendor.