Change Healthcare (Change) notified us that, based on their review to date, member data from BCBSRI was not impacted in the cyberattack they experienced. While their review is not complete, it is in the late stages.

Change, which is owned by UnitedHealth Group and is one of the largest companies to connect doctors’ offices, pharmacies, and hospitals with health insurers, experienced a criminal cyberattack earlier this year that impacted the healthcare and personal information of many Americans.

Change will soon begin mailing notice letters to those impacted individuals for whom it has a sufficient address. These notices may include our members because of their relationships with other healthcare organizations, such as their doctors, pharmacies, or other insurers.

Your employees may have been affected because Change had their information from another source. Change has let us know that, to date, BCBSRI data was not impacted by the incident. 

An individual’s information may have been affected because of their relationships with other healthcare organizations, such as their doctors, pharmacies, or other insurers.

Many individuals may get a letter from Change in the coming months notifying them that their personal and/or health information has been compromised and offering them two years of free credit monitoring and identity theft protection.

If you purchased coverage through HealthSource RI, please call 1-855-651-7873 for
information about payment options. If you purchased coverage through BCBSRI directly,
please review your payment options below.

We are currently unable to print bills, and the temporary billing process is still in
effect. You can view your billing information by logging into your account on the BCBSRI
Employer Portal following these instructions. Please note that payments cannot be
processed online.

If you need help with your online account, call the Employer Support Group at (401) 459-
1000 ext. 6064 or 1-800-637-3718 ext. 6064 or email EmployerSupport@bcbsri.org.
Representatives are available to help Monday through Friday from 8:30 a.m. to 4:30 p.m.
(Eastern).

Make an immediate payment
To make an immediate payment, contact BCBSRI Credit & Collections at (401) 459-5821.

Pay by check
To pay by check please include the group number and sub-group number as indicated on
previous invoices. If paying for multiple accounts, please be sure to include a breakdown
of amounts by group and sub-group to ensure proper application of funds. Mail your
payment to:

Blue Cross & Blue Shield of RI
PO Box 1057
Providence, RI 02901

You can also drop your payment off in the drop box that is in the lobby at 500 Exchange
Street in Providence, RI.

Pay with your bank account
You can make payments through your online bank account by “pushing” funds
electronically through your bank.

Set up Electronic Funds Transfer (EFT)
As a Blue Cross & Blue Shield of Rhode Island (BCBSRI) group, you can choose to have your
group’s monthly premium payment deducted automatically from your group’s checking
account. For more information about enrolling, please review the Electronic Payment
Option form.

Pay at the Your Blue Store:
The Your Blue Store retail locations accept the following payment types:

• Cash
• Check
• Money order

Your Blue Store locations:
Cranston
Marshalls Plaza
1400 Oaklawn Avenue

East Providence
Highland Commons
71 Highland Avenue

Lincoln
Lincoln Commons
622 George Washington Hwy

Narragansett
Salt Pond Shopping Center
91 Point Judith Rd

Warwick
Cowesett Corners
300 Quaker Lane

We apologize for the inconvenience. We will inform you when the service disruption ends,
and we return to normal processes.

If you have questions, as always you can call speak with your account representative.

A nationwide system disruption prevents us from printing and mailing bills as usual. If you normally receive a paper bill from us, you will instead receive a notice in the mail with your amount due and due date. This notice will serve as your bill. If you are currently enrolled in electronic funds transfer (EFT) with BCBSRI, no action is needed. The amount due will continue to be deducted from your account.

If you have any questions regarding your Medicare Advantage billing information, please call the Medicare Concierge Team at (401) 459-5064. We are open Monday through Friday, 8:00 a.m. to 5:00 p.m.

How to make payments  
To pay by check please include group number and sub-group number as indicated on previous invoices. If paying for multiple accounts, please be sure to include a breakdown of amounts by group/sub-group for proper application of funds. 

Mail payment and the lower portion of your notice to:

Blue Cross & Blue Shield of RI   
PO Box 1057   
Providence, RI 02901

You also can use the drop box in the lobby at 500 Exchange Street, Providence, and you can make payments through your online bank account.

We apologize for the inconvenience. We will inform you when the service disruption ends and we return to normal processes.

A cyberattack on a major service provider in the healthcare industry—Change Healthcare, which is owned by UnitedHealth Group—has affected BCBSRI as well as other insurers, pharmacies, and healthcare providers across the country.

Change Healthcare, which is owned by UnitedHealth Group, provides revenue and payment cycle management services across the U.S. healthcare landscape. In addition, it is a switch vendor that contracts with external pharmacies to receive claims and forward them to the appropriate pharmacy benefit manager (PBM).

In the interest of protecting members’ information, we suspended all file sharing with Change Healthcare. This has caused some disruptions, and we have implemented temporary alternative processes to address those issues.

There is no specific date yet as Change Healthcare is still evaluating the impact on its systems. Meanwhile, we are taking the necessary steps to ensure our members have access to needed services.

We continue to update this page as we learn more. You may also reach out to your account executive. Members can call our Customer Service team at the number on the back of their BCBSRI member ID card.